Plan & Support Policy (3P Shield LLC)
Last Updated: February 4, 2026
This Plan & Support Policy explains billing, cancellation, service expectations, and support standards for 3P Shield plans and one-time services. This policy is part of, and incorporated into, our Terms of Use. If there is a conflict between this policy and the Terms of Use, the Terms of Use control.
Company: 3P Shield LLC
Address: 2755 Canyon Blvd, 1st floor, Boulder, CO 80302
1) Consulting Services Only
3P Shield provides business and operational consulting only. 3P Shield is not a law firm and does not provide legal services or legal advice. Purchasing a plan or one-time service does not create an attorney-client relationship, and communications are not protected by attorney-client privilege.
We do not provide litigation services, arbitration representation, settlement negotiations, or legal representation of any kind. We do not provide access to network attorneys, partner law firms, or included legal consultations.
2) No Guarantees; No “Probability of Success”
We do not control Amazon, Walmart, TikTok Shop, payment processors, rights owners, buyers, government agencies, or other third parties. Because outcomes depend on factors outside our control, results are not guaranteed.
By purchasing or using our services, you acknowledge that:
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We have not provided any “probability of success” estimate.
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We cannot promise any specific outcome or timeline.
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Marketplace decisions, review timelines, policy interpretations, and enforcement actions are made by third parties.
We agree to provide conscientious, competent, and diligent consulting services and to perform the services described on the applicable checkout page or service description. However, we cannot and do not warrant, predict, or guarantee results.
3) No Refunds; All Sales Final Once Work Has Commenced
All plan fees and one-time service fees are non-refundable under any circumstances. Once work has commenced, all purchases are final.
We do not issue refunds for unsuccessful outcomes, denied submissions, delayed reviews, partial work, pauses caused by missing documentation, loss of account access, your decision to stop or pause, or any outcome you consider unsatisfactory.
4) Plan Billing and Auto-Renewal
If you purchase a plan, your plan fee is billed in advance on a recurring basis (typically monthly). Plans renew automatically unless canceled.
You authorize us and our payment processors to charge your payment method on file for recurring plan fees and for any one-time service fees you authorize.
If a payment fails, we may retry billing. We may pause or stop services until payment is received. We are not responsible for overdraft fees or fees charged by your financial institution.
5) Cancellation Policy (Seven Days’ Written Notice Required)
Plans renew automatically. To cancel a plan, you must provide at least seven (7) days’ notice in writing before your next renewal date.
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If your written cancellation request is received seven (7) or more days before renewal, your plan will not renew and access will continue through the end of the current paid billing period.
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If your written cancellation request is received fewer than seven (7) days before renewal, the upcoming renewal charge will still be processed, and the cancellation will apply to the following billing period.
How to cancel in writing:
You may cancel by emailing [email protected] from the email address associated with your account or by submitting a written cancellation request through our support portal.
Confirmation required:
Your cancellation is effective only after you receive written confirmation from 3P Shield.
We do not provide prorated refunds or partial-month credits.
6) One-Time Services
One-time services are billed as a single charge at purchase and do not include ongoing monitoring unless explicitly stated. One-time service purchases are subject to the no-refund policy in Section 3.
7) Account Access and Cooperation Requirements
To provide services, you may need to grant access to your marketplace account(s) and/or provide documentation. You are responsible for maintaining lawful access and ensuring you have authority to grant access.
If you revoke access, provide incomplete access, or do not provide requested documentation in a timely manner, we may pause work until access and documentation are restored. Service pauses do not create any refund obligation.
You remain responsible for your marketplace accounts, listings, products, sourcing, and compliance at all times.
8) Support Channels and Communication Standards
We provide support through written channels such as email and support tickets, and we may also provide phone or meeting support depending on your plan or the service purchased.
To keep work efficient and accurate, we may request that certain updates or approvals be provided in writing.
9) Client Conduct and Respectful Communication
We are committed to professional, respectful communication. You agree not to engage in abusive, threatening, harassing, discriminatory, or otherwise inappropriate communications with our team.
If we determine communications or behavior are inappropriate or unsafe, we may:
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Require communication in writing only,
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Pause support until boundaries are respected, and/or
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Terminate services.
Termination for conduct does not create any refund obligation.
10) Call Recording and Transcription
We may record calls and meetings and create transcripts, summaries, or notes for quality assurance, training, documentation, dispute prevention/resolution, and service improvement. We use service providers such as Dialpad and Zendesk to facilitate communications and support.
Where required by law, we provide notice at the start of a call or meeting. By continuing after notice, you consent to recording and transcription. If you do not consent, you may request an alternative method of communication (for example, email).
You are responsible for ensuring you have permission from any additional participants on a call or meeting to the extent required by law.
11) Chargebacks and Payment Reversals
You agree not to seek a chargeback or payment reversal after purchasing services.
If a chargeback or reversal is initiated, we may pause or stop work and suspend access to services while the dispute is pending. You remain responsible for amounts owed.
Where permitted by law and applicable payment network rules, you agree to pay a Returned Payment and Chargeback Administrative Fee of $2,500 USD in addition to the amount of the initial transaction if you initiate a chargeback or reversal.
We may use a collection agency or attorney to collect amounts owed. If we do so, you agree to pay our reasonable costs of collection, including collection agency fees, reasonable attorneys’ fees, and court costs, to the extent permitted by law.
12) Policy Updates
We may update this Plan & Support Policy from time to time by posting a new version on our website. The “Last Updated” date indicates when changes were made. Continued use of services after an update constitutes acceptance of the updated policy.
13) Disputes and Venue
To the extent permitted by law, disputes related to plans, billing, cancellations, or services will be governed by Colorado law and handled in Boulder County, Colorado, consistent with our Terms of Use.
14) Contact
For plan questions, cancellations, or support:
[email protected]
For privacy questions:
[email protected]
Mailing address:
3P Shield LLC
2755 Canyon Blvd, 1st floor
Boulder, CO 80302