Terms of Use

Legal Notices & Terms of Use (3P Shield LLC)

Last Updated: February 4, 2026

Legal Notices

The information on this website and in our materials is provided for general informational purposes only. It is not legal advice and should not be relied upon as legal advice.

Using this website, submitting a form, sending an email, or communicating with 3P Shield does not create a professional relationship or obligations beyond those described in these Terms. A service relationship is created only after you purchase a plan or one-time service (and any required onboarding steps are completed).

3P Shield LLC is not a law firm and does not provide legal services or legal advice. Working with 3P Shield does not create an attorney-client relationship, and communications with 3P Shield are not protected by attorney-client privilege.

If you need legal advice or legal representation, you should consult a licensed attorney in the appropriate jurisdiction.

1. Terms and Conditions of Use

These Terms and Conditions of Use (“Agreement”) are a legal agreement between you (“you,” “Client,” or “User”) and 3P Shield LLC (“3P Shield,” “we,” “us,” or “our”), a Colorado limited liability company, located at 2755 Canyon Blvd, 1st floor, Boulder, CO 80302.

By accessing our website, creating an account, purchasing any plan or one-time service, or otherwise using our services, you agree to be bound by this Agreement.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR WEBSITE OR PURCHASE OUR SERVICES.
We may update these Terms at any time. The most current version will be posted on our website. Your continued use constitutes acceptance of the updated Terms.

2. Consulting Services Only; No Legal Services

3P Shield provides business and operational consulting related to eCommerce marketplace account health, operational submissions, and related support, as described on our website and at checkout.

3P Shield:

Is not a law firm.
Does not provide legal services or legal advice.
Does not provide legal representation, litigation services, arbitration representation, settlement negotiations, or courtroom advocacy.
Does not provide access to “network attorneys” or included legal consultations.

Any references to experience or background of individuals associated with 3P Shield are for informational purposes only and do not change the nature of services provided by 3P Shield.

3. No Guarantees; No “Probability of Success”

Plan fees and one-time service fees are non-refundable. When dealing with eCommerce marketplaces and/or other third parties, we are not able to offer any guarantees or “probability of success.”

The outcome of any matter is subject to inherent risks and other factors beyond our control. Therefore, we have not made, and cannot make, any guarantees or promises concerning the outcome of any matter.

By using our services, you acknowledge that we have not provided you with any “probability of success” in providing the services you requested. When working with marketplaces, government agencies, rights owners, payment processors, or other third parties, it is impossible to guarantee anything. We cannot and do not warrant, predict, or guarantee results, including reinstatement, approval, reversal of enforcement action, or any timeline.

We agree to provide conscientious, competent, and diligent consulting services and will endeavor to perform the services described at checkout. However, due to third-party responses and third-party decision-making, we cannot guarantee that any outcome will be satisfactory to you.

4. Marketplace and Third Parties Are Outside Our Control

Many services involve third parties, including but not limited to Amazon, Walmart, TikTok Shop, rights owners, vendors, buyers, payment processors, and other third parties (“Third Parties”). Third Parties control their policies, systems, review timelines, and decisions.

You agree and understand that:

We do not control Third Parties or their decisions.
Third Parties may change policies, systems, processes, or access rules without notice.
Delays and outcomes depend on Third Parties and factors outside our control.

5. Client Responsibilities; Accuracy of Information

You agree to provide accurate information and timely cooperation. You are solely responsible for:

The accuracy and completeness of information you provide.
Your products, listings, sourcing, documentation, and compliance.
Maintaining secure access to your accounts and systems.
Ensuring you have the authority to grant us access to accounts and data.

Delays, missing documentation, or inaccurate statements may prevent or limit our ability to provide services.

6. Authorization to Access Accounts and Submit Operational Responses

If a service requires access to your marketplace accounts or tools, you authorize 3P Shield to access and perform operational actions necessary to provide services, including preparing and submitting responses or appeals where applicable.

You acknowledge:

You remain responsible for your accounts and any consequences related to account activity.
You can revoke access at any time, but doing so may limit or stop services.
You must ensure access permissions are lawful and authorized.

7. Fees, Billing, Auto-Renewal, and One-Time Charges

7.1 Plan Fees (Recurring Billing)

Auto-Renewal and Cancellation

If you purchase a plan, you authorize recurring billing in advance each billing period, and your plan renews automatically unless canceled. To cancel, you must provide at least seven (7) days’ notice in writing prior to your renewal date. If we receive your cancellation request fewer than seven (7) days before your renewal date, your plan will renew for the next billing period and the cancellation will apply to the following renewal.

Cancellation requests must be submitted in writing by email to [email protected] from the email address associated with your account or through our support portal. Your cancellation is effective only after you receive written confirmation from 3P Shield.

If you purchase a plan, you authorize us to charge your payment method on a recurring basis until you cancel.

Unless otherwise stated at checkout:

Plans renew automatically each billing period.
You may cancel to stop future renewals.
Cancellation typically becomes effective at the end of the current paid period.

7.2 One-Time Service Fees

If you purchase a one-time service, you authorize us to charge the stated amount at checkout.

7.3 Payment Processing

We use third-party payment processors including Stripe and Kajabi Payments. We do not store full payment card numbers. Payment processors may collect and process payment information according to their own terms and policies.

7.4 Failed Payments; Suspension of Work

If payment fails, we may retry billing and may pause or stop services until payment is received. We are not responsible for overdraft fees or fees charged by your financial institution.

7.5 Price Changes

We may change pricing prospectively. If required by law, we will provide notice. Continued use after pricing changes take effect constitutes acceptance.

8. No Refund Policy; All Sales Final Once Work Has Commenced

All plan fees and one-time service fees are non-refundable under any circumstances. Once work has commenced, all purchases are final.

You understand that Third Parties control outcomes and that we cannot guarantee results. If we are not successful, you agree that you are not entitled to a refund.

For clarity, we do not provide refunds for:

Unsuccessful outcomes, denials, or unfavorable decisions.
Delays in review or response by Third Parties.
Partial work, pauses caused by missing documentation, or loss of access.
Your choice to stop, pause, or revoke access.
Any outcome you consider unsatisfactory.

9. Chargebacks and Payment Reversals

You agree not to seek a chargeback or payment reversal for any plan fees or one-time service fees.

If you initiate a chargeback or reversal:

We may immediately pause or stop work and suspend access to services while the dispute is pending.
You remain responsible for amounts owed for services purchased.

Where permitted by law and applicable payment network rules, you agree to pay a Returned Payment and Chargeback Administrative Fee of $2,500 USD in addition to the amount of your initial transaction.

We may use a collection agency or attorney to collect amounts owed. If we do so, you agree to pay our reasonable costs of collection, including collection agency fees, reasonable attorneys’ fees, and court costs, to the extent permitted by law.

10. Communications, Call Recording, and Transcription

We may communicate with you by email, phone, chat, and support ticketing systems. We may record calls and meetings and create transcripts, summaries, or notes for quality assurance, training, documentation, dispute prevention/resolution, and service improvement.

We use service providers such as Dialpad (communications and call features) and Zendesk (support ticketing and communications). Call recording and transcription may be provided by these or other service providers acting on our behalf.

Where required by law, we provide notice at the start of a call or meeting. By continuing after notice, you consent to recording and transcription. If you do not consent, you may request an alternative method of communication (for example, email).

You are responsible for ensuring you have permission from any additional participants on a call or meeting to the extent required by law.

11. Website Use; Prohibited Conduct

You agree not to:

Use the website or services for unlawful purposes.
Interfere with site operation, security, or performance.
Attempt unauthorized access to systems or accounts.
Provide false, misleading, or fraudulent information.
Use the services to violate marketplace policies or applicable laws.

We may suspend or terminate access for violations, non-payment, chargebacks, or conduct we determine to be harmful to our business or other users.

12. Intellectual Property

All website content, branding, text, graphics, and materials are owned by 3P Shield or licensed to us and protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works without our prior written permission.

13. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “AS IS” and “AS AVAILABLE” basis. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the maximum extent permitted by law, 3P Shield and its owners, officers, employees, contractors, and service providers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, business interruption, lost goodwill, or loss of data, even if advised of the possibility.

To the maximum extent permitted by law, our total liability for any claim arising out of or related to the website or services will not exceed the amount you paid to 3P Shield for the service giving rise to the claim in the three (3) months preceding the event, or $500, whichever is greater.

Some jurisdictions do not allow certain limitations. In those jurisdictions, liability will be limited to the greatest extent permitted by law.

15. Indemnification

You agree to indemnify and hold harmless 3P Shield and its owners, officers, employees, contractors, and service providers from and against any claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the website or services,
Your marketplace accounts, listings, products, or business practices,
Your violation of these Terms,
Your violation of Third Party policies or applicable law.

16. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated by reference into these Terms.

17. Changes to These Terms

We may modify these Terms at any time. Updated Terms are effective upon posting. Continued use of the website or services after changes are posted constitutes acceptance.

18. Governing Law; Venue; Dispute Resolution

This Agreement is governed by the laws of the State of Colorado, without regard to conflict-of-laws principles.

To the extent permitted by law, you agree that any dispute arising out of or relating to this Agreement, our website, or our services will be brought exclusively in the state or federal courts located in Boulder County, Colorado, and you consent to personal jurisdiction and venue in those courts.

19. Miscellaneous

Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
No waiver: Failure to enforce any provision is not a waiver.
Assignment: You may not assign your rights without our consent. We may assign our rights in connection with a business transfer.
Entire agreement: These Terms and any policies referenced are the entire agreement regarding use of the website and services.

20. Contact

3P Shield LLC
2755 Canyon Blvd, 1st floor
Boulder, CO 80302
Support: [email protected]
Privacy requests: [email protected]